FAQ

Shipping

How long will delivery take once my order has been placed?

We know how egg-cited you must be to get your new chicken keeping goodies, however please be aware that during the festive season, delivery times will take a little longer than usual. This is  due to a higher volume of our orders being processed in our warehouse, and larger volumes of freight travelling around the country with couriers at this time of year.

If you do wish to receive your order before Christmas, please ensure it is ordered before December 8th, to allow plenty of time for it to reach you.

You and your chickens are of course our priority, and we have staff dedicated to helping you every step of the way. If you should ever have any questions about your delivery, please do not hesitate to contact our team at sales@backyardchickencoops.com.au – we would be more than happy to help with your enquiry :)

Do I need to be home for the delivery?

No – we can organise an authority to leave the delivery, so you don’t need to be home and the courier will leave it in a safe place. If you would however prefer to be a sign for only, we can also arrange this.

 

What happens if I only receive some of my boxes?

 

ts ok! Sometimes couriers will do a split delivery. If the remainder of your order is not delivered the following working day, please email us at sales@backyardchickencoops.com.au with what is missing, and we will follow up with the couriers to ensure everything to you as soon as possible :)

How much does delivery cost?

We use a very comprehensive freight calculator to source the most affordable freight cost for you using over 4 major logistics companies Australia wide to ensure this.

Your freight cost is calculated by item size and weight, as well as area it is being delivered to. Simply visit the product page of the item you would like and you can enter your post code to calculate your delivery.

Do you deliver to my area?

We endeavour to deliver to every address in Australia, however some addresses that are remote or difficult to access (some islands for instance) need to be quoted on a Price on Application basis, but we will make sure we can get it to you – we have never had an order we could not deliver! If it is easier, we can always for you to collect from a certain collection area.

Can I have my order delivered to a PO Box?

We use a great courier networks and on forwarding agents that usually know your local areas quite well. due to the size of the goods, and the courier systems, unfortunately, we do not deliver to PO boxes.

Could there be changes to delivery areas, costs and times?

From time-to-time circumstances outside our control will lead to delays in delivery times. Wherever possible we will indicate potential delays on an affected products details page. If there are any delays we will be sure to keep you updated at all times – we want to get your chicken goods to you as quickly as you do!

Do the number of products in my order change the price of delivery?

While there may be slight increase in price with added accessories, it does work out much cheaper to order all your chicken goodies at the same time, as ordering additional extras on their own later down the track will not be as cost effective.

How do I get an update on my delivery time?

You will be sent a dispatch email once your order has been sent with tracking and courier details, so you can contact them directly for an update. You can track this all via our online customer portal which you will get access to with your login and password via email also  Or, feel free to email our friendly staff at sales@backyardchickencoops.com.au and we will get straight back to you with an update!

Is international delivery available?

At this time we can only deliver products to Australian postal addresses.

Payment Options

Layby! How does it work?

Want one of our coops, but can’t pay the full price upfront? We offer layby on all our coops, and are more than happy to work everything out for you!

  • Our lay-by service is available on any purchase and includes sale items above the value of $500 (unless exclusions apply)
  • A 5% minimum deposit is required
  • We will hold your goods up to 20 weeks (5 months)
  • Weekly, Fortnightly or Monthly payments are required, which we can set up as a direct deposit for you.
  • A cancelled layby will incur a cancellation fee. The cancellation fee will not exceed 10% of the initial layby value
  • The goods are all yours after the final payment has been received
  • If ordering online and wish to use lay-by, simply choose the ‘Lay-By’ option at checkout and follow the prompts
  • You can definitely pay additional payments on your lay-by to get it sent out earlier – just call us and we can assist you :)

How do I pay with ZipPay?

ZipPay is a Buy Now, Pay Later solution making shopping easier for you:

  • Approval for up to $1000 in under 24 hours
  • Sign up in real-time – takes less than 1 minute.
  • No interest ever.
  • Only $40* minimum monthly repayments.
  • Up to 60 days no fees
  • If you have an outstanding balance after the first 60 days, there is an account maintenance fee of $6 per month.
    For example: if it takes you 12 months to pay back your order they would only attract $60 in fees ($6/month for 10 months + 2 months no fees)
  • If your transaction is over $1000, you can easily use your credit card to pay the additional amount at the checkout.
    (For example if your order total is $1199, you can use $1000 from ZipPay and put the balance of $199 on your credit card.

How do I pay with OpenPay?

We offer longer, more flexible terms, all easily managed through the Openpay App.

  • Choose from 3 months, 6 months, or 12 months
  • Sign-up online in less than 1 minute
  • Instant online approval up to $3000 
  • Repayments from as low as $30
  • Only a small deposit of 20% required
  • Interest Free
  • Easy payment management via OpenPay phone app

What do you need to get started?
Easy application with instant approval, all you need:
An email address and phone number
VISA or MasterCard (Debit OR Credit)
Today’s payment of a 20% deposit

 

Why Choose Openpay?

  • Used by over 4000 retailers across Australia
  • Anaconda, Bed R Us, Nissan, BMW, Mazda, Ford, Spotlight.
  • 200,000+ customers in Australia
  • In October 2017 OpenPay received $10 Million in equity funding
  • 25% of customers are repeat purchasers

How do I pay with ZipMoney?

  • 6 months interest free
  • Zero deposit
  • Online application process takes less than 3 minutes
  • Choose the appropriate credit limit of $1000, $2000 or $3000
  • Input your information and verify your identity through an SMS code
  • If approved, they will send you an activation link to your email address
  • Once you have made your online purchase you can set up your repayments monthly, fortnightly or weekly at whatever amount suits you (provided this is greater than the monthly minimum)
  • Click Here to learn more about ZipMoney

Auto Door help

How do I setup my Automatic Door Opener / Timer?

After you have purchased your Automatic Door opener you will be given access to your exclusive customer portal. Here you have access to both the written and video installation guides.

http://www.backyardchickencoops.com.au/customer-portal/

If you do have further issues, please do not hesitate to call us on 1300 763 133 or email us at sales@backyardchickencoops.com.au and we would be happy to help you out!

What is an Automatic Chicken Coop Door Opener / Timer?

An automatic chicken coop door opener is a battery operated device that attaches to your chicken coop and will automatically open and close the door based on the times you set.

For instance, you can set it to open your chicken coop door at sunrise to let your hens out and say 6pm to lock your hens up for the night.

http://www.backyardchickencoops.com.au/coop-accessories/automatic-chicken-door-opener/

General Chicken Keeping

What is a good breed of chicken for egg laying purposes?

Some great laying breeds are Rhode Island Reds, Isa Browns, Sussex & Australop we have all the info you will ever need to know here: http://www.backyardchickencoops.com.au/learning-centre/Breeds/

 

If I have dogs, can I still get chickens?

Absolutely! So many of our customers keep chickens and have dogs – in fact, havings pet dogs can be great protection for your flock! Search ‘dog’ in in our Learning Centre search bar to see more articles on this, or visit this link: http://www.backyardchickencoops.com.au/introducing-dogs-to-chickens

How many chickens can I keep?

Each local council will have different rules and regulations surrounding chicken keeping, and how many chickens you can keep. So it is best to check in with your local council before diving in!

Predator Proof Coops

Are timber or metal chicken coops best?

We have found that timber coops will ensure your chickens are happy and healthier,  as the timber acts as a natural insulator to keep the hens cool in summer, and warm in winter.

You can also really make the coop your own by painting the coop as you please to match your style!

What sort of security should my chicken coop have to stop predators from snakes and foxes?

We have done everything to make our chicken coops as predator proof as possible, by designing with a high quality kiln dried pine, strong galvanised wire mesh, and all proper locks and closes.

To keep predators from burrowing underneath the coop, we also strongly suggest putting the coop on a footing or base. Concrete slab, pavers, tiles, or our own wire mesh flooring will all serve as great options to help keep predators at bay.

If your area is known for sneaky predators, we also suggest taking extra means such as adding predator lights to your set up, and electric fencing.

 

What are your coops made out of?

All our coops are made with an A-grade pine, which has been kiln dried so it has a low moisture level.

The timber we use is also much thicker than most other varieties on the market – 30mm with 12mm cladding, to ensure it is strong enough to withstand Australia’s often unrelenting weather conditions.

We suggest you paint your coop using a high quality exterior house paint, which gives the coop surface protection against the harsh weather elements Australia often has! Be sure to check out all the wonderful creations from our customers on the testimonials page! When you order you will receive some great documentation on painting tips and tricks, and extra care guides for your coop :)

Coop Accessories

How do I attach the wires mesh flooring to my coop?

With the weight of our coops, you simply place the coop over the top. The mesh is cut wider than the perimeter of the coop to ensure it keeps out critters, but is still large enough to allow the chickens to peck and poke in between, and won’t do any harm to their delicate feet and claws.

What is hemp bedding?

Hemp bedding is one of our most popular chicken keeping products, and for good reason! It is an organic, highly absorbent alternative to inferior animal bedding options that can be harmful to your animals and damaging to the environment. It has a neutral odour and is also a natural pesticide, which will help deter mites, cockroaches and other creepy critters from your coop.

It is also much more comfortable for your chickens to nest on over other bedding products, so you can expect your chickens to be laying your eggs a plenty!

Refunds & Returns

Refund Policy

We are not required to provide a refund or replacement if you change your mind.

Backyard Chicken Coops have agreed that at any time within 15 days of the date of your purchase, we will happily exchange your goods or provide you with a full refund, however you will be responsible for all transportation costs. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

There will be no exchange or refund for change of mind after the 15 days.

You can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
    is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

Any cancellations of orders will incur a cancellation fee of 10% of the invoice value. This fee reflects administration and storage costs.

Backyard Chicken Coops shall set off this amount against any moneys already paid to us by the customer for this product, and refund the balance.

Assembly

Do you offer an Assembly Service?

If the words ‘flat pack’ and ‘assembly’ make you nauseous, no need to stress – we can arrange assembly for you! Upon ordering we send a work order through to an affiliate company who will allocate someone in your area to come and do all the dirty work for you! They will contact you when they are available to coordinate an assembly day and time to work for your needs :)

Will my coop come assembled?

All of our coops will come flat packed – all panels’ are complete, wire mesh attached and holes are pre-drilled. We have made assembly as easy as possible, and upon ordering you will have access to set up instructions and a video to follow along with. If you ever do have dramas – we always have someone online you can chat with for assistance J

Is there an assembly video?

You bet there is! We like to give our customers the best chance of a successful, stress free assembly, so offer both written instructions and an assembly video for your viewing pleasure

How many people will it require for assembly?

While it is possible to put together all of our coops on your own, to make it a quicker and easier process, we suggest having two sets of hands available. As the old adage goes ‘many hands make light work’!

Will I need any tools?

Just a Philips head drill will ensure the job is done in a jiffy!

Where can I find my instructions?

All of our instructions can be found on our customer portal, along with assembly videos. You would have received a link to our customer portal with your invoice on order, along with the password for access.

Coop Care

Do I Need to Paint My Coop?

In short – yes! To elaborate, we cannot stress the importance of painting your coop enough! As our coops come in the raw timber form, it does need to be painted using a high quality exterior house paint to ensure it is well protected against our ever changing Australian climate. We want to ensure that you and your chickens get the longest life from your coop, and painting is the best way to assure this. We have found Dulux exterior house paint works best with our coops and 2-3 coats will get you the best finish. Paint inside and out keep your coop strong and provide the best protection. Have fun with it, and send us through some photos of your creations once they are done J

Do I need to put my coop on a foundation?

When it comes to keeping your chickens safe, and any unwanted visitors out of your coop, we always suggest putting your coop on a base or footing, or using a flooring with your coop. This works to keep burrowing predators out of your coop, and will also give your coop a longer life by lifting it up off the ground and out of any moisture.

There are a number of different flooring options for your coop depending on how permanent you want it to be, and how much you wish to spend. Some of the most popular options are below:

  • Concrete Base
  • Wire Mesh Flooring
  • Pavers/Tiles
  • Timber Sleepers

Once you purchase a new Backyard Chicken Coop, you will gain access to our online customer portal which details how to best achieve each of these options, and you will also get access to foundations guides for each of our coops, to outline the measurements required for your purchased coop.

How often do I need to paint?

To keep your coop looking spick and span for many years to come, we suggest painting your coop every 2-3 years. Like above 2-3 coats is best to ensure your chickens will be house proud 😉

Do I need to use a primer?

Nope! Our coops will be all ready to go with painting – no primers, no sanding – no trouble!

Should I paint before assembly?

Painting prior to assembly is the easiest option – no craning your neck and popping your bank out to get into all the little nooks and crannies. Paint all the panels back and front, just be cautious of any sliding tracks for doors so they don’t stick when putting the coop together.