FAQ

How long will delivery take once my order has been placed?

If the item is listed as ‘in stock’, here’s a guide for how long it will take for your order to arrive at your door! Also remember that you should allow an additional 2 working days for us to pack up your order. This is then added onto the below estimates from the delivery couriers.

  • QLD Metro: 3-6 working days
  • QLD Gold and Sunshine Coasts: 4-8 working days
  • NSW Metro: 3-6 working days
  • VIC Metro: 5-8 working days
  • ACT Metro: 5-8 working days
  • SA Metro: 5-7 working days
  • TAS Metro: 7-12 working days
  • WA Metro: 8-14 working days
  • NT Metro: 7-12 working days

Regional areas: Please allow an extra 3 working days.

**During the month of December, due to the high volume of goods travelling around Australia, couriers are exceptionally busy. Please allow an additional three working days for your items to be delivered. We cannot guarantee pre-Christmas delivery**. We are trading every day during the month of December, however the couriers are closed on public holidays**

 

Do I need to be home for the delivery?

No – we can organise an authority to leave the delivery, so you don’t need to be home and the courier will leave it in a safe place.

What happens if I only receive some of my boxes?

We know you will be eggcited to receive your goods, but if your order seems to be delayed, or has arrived as a split order, please wait 24 hours as the courier is likely to delivery the remaining goods the following day.

However, if further delays occur, please contact us directly via phone or email and we will look after it for you! We have been doing this for many years and have a lot of experience dealing with couriers and will make sure everything is sorted promptly for you!

 

Layby! How does it work?

Want one of our coops, but can’t pay the full price upfront? We offer layby on all our coops!

  • Our lay-by service is available on any purchase and includes sale items above the value of $500 (unless exclusions apply)
  • A 20% minimum deposit is required
  • We will hold your goods up to 20 weeks (5 months)
  • Weekly, Fortnightly or Monthly payments are required.
  • A cancelled layby will incur a cancellation fee. The cancellation fee will not exceed 10% of the initial layby value
  • The goods are all yours after the final payment has been received

How do I setup my Automatic Door Opener / Timer?

After you have purchased your Automatic Door opener you will be given access to your exclusive customer portal. Here you have access to both the written and video installation guides.

http://www.backyardchickencoops.com.au/customer-portal/

If at any time you require additional assistance, please don’t hesitate to phone us 1300 763 133 from 8am – 8pm 7 days a week.

What is an Automatic Chicken Coop Door Opener / Timer?

An automatic chicken coop door opener is a battery operated device that attaches to your chicken coop and will automatically open and close the door based on the times you set.

For instance, you can set it to open your chicken coop door at sunrise to let your hens out and say 6pm to lock your hens up for the night.

http://www.backyardchickencoops.com.au/coop-accessories/automatic-chicken-door-opener/

What is a good breed of chicken for egg laying purposes?

Some great laying breeds are Rhode Island Reds, Isa Browns, Sussex & Australop we have all the info you will ever need to know here: http://www.backyardchickencoops.com.au/learning-centre/Breeds/

 

If I have dogs, can I still get chickens?

Absolutely! So many of our customers keep chickens and have dogs – in fact, havings pet dogs can be great protection for your flock! Search ‘dog’ in in our Learning Centre search bar to see more articles on this, or visit this link: http://www.backyardchickencoops.com.au/introducing-dogs-to-chickens

What size chickens should I buy?

One of your first purchasing decisions will be whether to get standard chickens or Bantams. Bantams are a fraction of the size of the standard chickens. They are cute and sweet, but they lay less than standard chickens and they are more susceptible to predators. Some people choose the standard size (or “large fowl”) chickens for laying and add a few Bantams for their fun look and personality.

What do chickens eat?

Chickens are inexpensive to keep because they can eat table scraps and there are few foods they can’t eat, but you can also feed them store bought layer mash. We think it’s best to give them a mix of specially formulated feed and table scraps.

How many chickens can I keep?

Check with your local council. There are different rules in different areas.

How and when can I tell if my chicks are roosters?

Males usually have a larger tail feathers than females and they have a larger comb than females. Within a few weeks, you should notice a difference. Often, young males will begin trying to crow.

Do rescued cage hens make good pets?

Yes most certainly. But do remember that they may need extra attention.

Are timber or metal chicken coops best?

Timber is better because it acts as a natural insulator to keep the hens cool (and warm in winter) plus it looks much nicer than metal.

What sort of security should my chicken coop have to stop predators from snakes and foxes?

Predators can attack in many ways and you might find that your chickens become victim to predators no matter what you do. However, you should use strong fencing and effective latches. Keep an eye on attempts predators have made to get in and take any steps necessary to re-secure the chicken area.

We recommend a wire mesh floor, predator sensor light and ultimately an electrified fence.

What are your coops made out of?

All our coops are made with A-grade pine timber. It has been kiln dried so it has a low moisture level. We suggest you paint your coop using a high quality exterior house paint, which gives the coop surface protection against the harsh weather elements Australia often has! Be sure to check out all the wonderful creations from our customers on the testimonials page!

Why is fresh clean water so important with chickens?

Like any animal, plenty of fresh clean water will keep your hens healthy and happy.